Return Policy

Thanks for giving Lotus Wheel a try!
We created our product to support everyday movement and mindful routines. If it’s not quite right for you, no worries—we’re happy to help with returns or exchanges.

Returns

Simply email us within 60 days of your purchase, and we’ll provide the return address for sending your order back. Send the order to our address and email us the tracking number

Refunds

Once we receive your item, we will notify you and provide you with a full refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item.

Contact Us

If you have any questions on how to return your item to us, contact us at:
Email: contact@lotuswheel.co.nz
Phone: 0273150745

Exchanges

If you wish to exchange an item for a different size, please contact us to arrange the exchange.