Shipping Policy

Shipping Information

Welcome to Lotus Wheel, a New Zealand business dedicated to supporting back and neck comfort for everyone

Shipping Destinations:

We have three fulfillment locations. One in Auckland, NZ, one in Sydney, AU and one in Manchester, UK.
We deliver to Australia, New Zealand, United Kingdom and most European countries.

Delivery Time Frames:

We have three fulfillment locations, one in Auckland, NZ and one in Sydney, AU and one in Manchester, UK.

Australia Delivery Times (in working days)
Express Post
Sydney: 1 day
NSW and AU Metro: 1-2 days
Rest of AU: 2-3 days
Standard Post
Sydney: 1-2 days
NSW and AU Metro: 2-4 days
Rest of AU: 4-6 days
*+1 -4 days for rural addresses

New Zealand Delivery Times (in working days)
Auckland: 2 days
North Island: 3 days
South Island: 4 days
*+1-3 day for rural addresses

UK/EU Delivery Times (in working days)
Express Post
UK: 1 day
Standard Post
UK: 1-2 days
NL, DE, FR, IE : 2-4 days
Rest of EU: 4-5 days
*+1 -4 days for rural addresses

Please note that delivery times are approximate and may be subject to unexpected delays due to circumstances beyond our control, such as adverse weather conditions or disruptions in the shipping network.

Shipping Costs:

Prices for Standard Shipping are as follows
NZ - $4.95
AU - $4.95
UK - £1.95
EU - €4.95

Order Processing:

Orders are fulfilled within 24 hours of the order being made. Please note that this processing time does not include weekends or holidays.

Order Tracking:

Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment. Please allow some time for the tracking information to become available.

Shipping Partners:

Our shipping partners are as follows
- New Zealand - PostHaste
- Australia - Australian Post
- UK - EVRi
- EU - EVRi

Delivery Issues:

If you encounter any issues with your delivery, please contact our Customer Support team at contact@lotuswheel.co.nz. We will do our best to fix your issue or send out a replacement order instead.

If you have any further questions or require additional information, please do not hesitate to reach out to us.